This Privacy Policy describes how The Jewelry Exchange (“The Jewelry Exchange”, “we”, “us” or “our”) collects, uses, shares, and protects personal information when you access our website at www.the-jewelry-exchange.com (the “Site”), purchase our products, or use our online Services (collectively, the “Services”). Please read this Privacy Policy carefully. By accessing or using our Services, you signify your agreement to be bound by this Privacy Policy.

1. Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

Account Information: If you create an account to use certain features or Services on our Site, we may collect certain information from you, such as your name, email address, phone number, billing and shipping addresses, payment card information, user name and password.

Order Information: We need certain information from you to process and fulfill orders, such as your name, billing and shipping addresses, payment card information, and order details.

Contact Information: If you contact us with questions or feedback, we may collect your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Transaction Information: We collect information related to your transactions on our Services, including the products you purchase, your payment information, shipping and billing details, and how you interact with our Site.

Automatically Collected Information: We may automatically collect certain information about how you access and interact with our Services. This may include your IP address, device identifiers, browser type, operating system, referral URLs, the web pages you view, and your browsing activities.

Analytics Information: We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect and store information when you interact with our Services. This allows us to provide features and functionality based on your device ID or browser, customize your experience, monitor and analyze trends, usage, and activities, improve our Services, and track conversions.

2. How We Use Information

The main ways we use your information are to:

3. When We Disclose Information

We will only disclose your information in the following circumstances:

With Service Providers and Business Partners: We may disclose information to third party vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf. Examples include payment processors, shipping carriers, email service providers, advertising networks, hosting providers, cloud service providers, and companies providing analytics services.

To Comply with Legal Obligations: We may disclose information to comply with laws, lawful requests from government authorities, to protect our systems and customers, to protect our rights and property, and to enforce our Terms of Service and other agreements.

Business Transfers: In connection with any acquisition, merger, sale of assets or change in control of all or part of our business by assigning our rights and obligations under this Privacy Policy and under any other agreement, we may disclose or transfer your information to a third party.

With Your Consent: We may ask for your consent to share your information for any other purpose not outlined in this Privacy Policy, such as for marketing a third party’s product or service.

4. Retention of Personal Information

We retain personal information about you for the period necessary to fulfill the purposes for which we collected it. This includes satisfying any legal, accounting or reporting requirements. We may retain de-identified or aggregated data for analytics purposes without limitation.

5. Third Party Sites and Services

Our Site and Services may contain links to or integrations with third party websites, apps, platforms, or services. We are not responsible for the privacy practices of such third parties. Please be aware that the privacy practices and terms of such third parties are not covered by this Privacy Policy and we encourage you to read their privacy policies carefully before providing any information to such third parties.

6. Security of Personal Information

We employ a number of technical, organizational and physical safeguards designed to help protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the absolute security of your personal information.

7. International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you access or use our Services or otherwise provide information to us, please understand that your personal information may be transferred, processed and stored in the United States or other countries where our servers are located and our service providers operate. Your use of our Services signifies your consent to the transfer to and from, processing, usage, sharing and storage of your information, including personal information, in the U.S. and other countries.

8. Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are under the age of 13, please do not use our Services or submit any personal information to us.

9. Your Choices and Rights

Account Information and Settings: You may update certain account information and modify your account settings by logging into your online account or contacting customer support.

Opting Out of Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in such emails or by contacting us. Please note that you cannot opt out of administrative communications regarding your account, transactions, servicing, or our Services.

Accessing, Updating, Correcting Information: You can access, modify, update, and delete certain account information by logging into your account. You can also access, modify, update, correct, and delete personal information or close your account by contacting us. We will respond to requests to access or delete your personal information within 30 days.

Data Portability: In some cases, you may be able to request and securely obtain a copy of certain personal information we have collected about you and to transmit or have that information transmitted to another party.

Submitting Complaints and Contacting Us: If you have any complaints regarding our privacy practices, please submit a complaint to our Data Protection Officer at privacy@the-jewelry-exchange.com. Please be assured that any complaints will not affect our services to you in any way. You may also contact us with any questions or comments using the contact information below.

Right to Non-Discrimination: You have a right to exercise your privacy rights under this policy without being subject to differential treatment by The Jewelry Exchange.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements and other factors. If we modify this Privacy Policy, we will update the “Effective Date” at the top of this Privacy Policy. Revisions are effective immediately upon posting. If we make material changes to this Privacy Policy, we may notify you in advance of the pending change through the Services or by email to the email address we have on file for your account.

We encourage you to periodically review this Privacy Policy to stay up to date about our privacy practices. Your continued use of the Services constitutes your agreement to the amended Privacy Policy.

11. Contact Us

If you have any questions or concerns related to our privacy practices or this Privacy Policy, you may contact us using the following information:

Email: privacy@the-jewelry-exchange.com

Phone: 1-800-000-0000

Postal Address:
Data Protection Officer
The Jewelry Exchange
123 Main St
Anytown, USA 12345

Effective Date: January 14, 2024